Privacy Policy

1. Introduction

Welcome to Spark My Car (operated by SHARVI DEVELOPERS PRIVATE LIMITED). Your privacy is extremely important to us. This Privacy Policy describes how we collect, use, and protect your information when you use our website sparkmycar.com, mobile application, or related services.

2. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Information: Name, email, phone number, and address when you book a service or create an account.
• Vehicle Details: Car make, model, and registration number for booking and tracking.
• Payment Information: Card or UPI details processed securely through trusted third-party payment gateways (like Razorpay, Paytm, etc.).
• Usage Data: Device type, browser, IP address, and location analytics to improve performance and security.

3. How We Use Your Information

• To process bookings and deliver car wash and detailing services.
• To communicate booking confirmations, offers, or service updates.
• To enhance your experience through personalization and recommendations.
• To comply with legal obligations and prevent fraud or misuse.

4. Payment and Security

We use secure payment gateways such as Razorpay, Paytm, and other verified providers. All transactions are encrypted via SSL technology. We do not store or have access to your full payment details. Any disputes or issues related to payment are governed by the terms and privacy policies of the respective gateway.

5. Data Storage and Protection

Your data is stored securely on encrypted servers and is only accessed by authorized personnel. We implement robust technical and organizational measures to protect your information against unauthorized access, alteration, or disclosure.

6. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and personalize content. You may choose to disable cookies through your browser settings, but some features of the site may not function properly.

7. Third-Party Services

We may share limited information with third-party tools for analytics, payment processing, or customer communication. These third parties are bound by confidentiality agreements and use your data only for the purpose intended.

8. Refunds and Cancellations

All refunds and cancellations are handled in accordance with our Refund Policy. Once a booking is confirmed, cancellation or modification may be subject to time limits and applicable charges.

9. User Rights

You have the right to request access, correction, or deletion of your personal data. You can also opt-out of promotional emails at any time by contacting our support team.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect new practices or legal requirements. The updated version will always be available on this page, and the effective date will be revised accordingly.

11. Contact Us

For any questions, concerns, or data-related requests, please contact us at:

• Company: SHARVI DEVELOPERS PRIVATE LIMITED
• Brand: Spark My Car
• Email: info@sparkmycar.com
• Phone: +91 9026124100
• Address: Lucknow, Uttar Pradesh, India

By using our website or services, you agree to this Privacy Policy and the terms outlined herein.