Privacy & Policy
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Introduction
This Privacy Policy describes how SPARK MY CAR and its
affiliates (collectively "SPARK MY CAR, we, our, us")
collect, use, share, protect or otherwise process your information/
personal data through our website
https://sparkmycar.com
(hereinafter referred to as Platform). Please note that you may be
able to browse certain sections of the Platform without registering
with us.We do not offer any product/service under this Platform
outside India and your personal data will primarily be stored and
processed in India. By visiting this Platform, providing your
information or availing any product/service offered on the Platform,
you expressly agree to be bound by the terms and conditions of this
Privacy Policy, the Terms of Use and the applicable service/product
terms and conditions, and agree to be governed by the laws of India
including but not limited to the laws applicable to data protection
and privacy. If you do not agree please do not use or access our
Platform.
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Collection
We collect your personal data when you use our Platform, services or
otherwise interact with us during the course of our relationship.and
related information provided from time to time. Some of the
information that we may collect includes but is not limited to
personal data / information provided to us during
sign-up/registering or using our Platform such as name, date of
birth, address, telephone/mobile number, email IDand/or any such
information shared as proof of identity or address. Some of the
sensitive personal data may be collected with your consent, such as
your bank account or credit or debit card or other payment
instrument information or biometric information such as your facial
features or physiological information (in order to enable use of
certain features when opted for, available on the Platform) etc all
of the above being in accordance with applicable law(s) You always
have the option to not provide information, by choosing not to use a
particular service or feature on the Platform. We may track your
behaviour, preferences, and other information that you choose to
provide on our Platform. This information is compiled and analysed
on an aggregated basis. We will also collect your information
related to your transactions on Platform and such third-party
business partner platforms. When such a third-party business partner
collects your personal data directly from you, you will be governed
by their privacy policies. We shall not be responsible for the
third-party business partner’s privacy practices or the content of
their privacy policies, and we request you to read their privacy
policies prior to disclosing any information. If you receive an
email, a call from a person/association claiming to be
SPARK MY CAR seeking any personal data like debit/credit
card PIN, net-banking or mobile banking password, we request you to
never provide such information. If you have already revealed such
information, report it immediately to an appropriate law enforcement
agency
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Usage
We use personal data to provide the services you request. To the
extent we use your personal data to market to you, we will provide
you the ability to opt-out of such uses. We use your personal data
to assist sellers and business partners in handling and fulfilling
orders; enhancing customer experience; to resolve disputes;
troubleshoot problems; inform you about online and offline offers,
products, services, and updates; customise your experience; detect
and protect us against error, fraud and other criminal activity;
enforce our terms and conditions; conduct marketing research,
analysis and surveys; and as otherwise described to you at the time
of collection of information. You understand that your access to
these products/services may be affected in the event permission is
not provided to us.
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Sharing
We may share your personal data internally within our group
entities, our other corporate entities, and affiliates to provide
you access to the services and products offered by them. These
entities and affiliates may market to you as a result of such
sharing unless you explicitly opt-out. We may disclose personal data
to third parties such as sellers, business partners, third party
service providers including logistics partners, prepaid payment
instrument issuers, third-party reward programs and other payment
opted by you. These disclosure may be required for us to provide you
access to our services and products offered to you, to comply with
our legal obligations, to enforce our user agreement, to facilitate
our marketing and advertising activities, to prevent, detect,
mitigate, and investigate fraudulent or illegal activities related
to our services. We may disclose personal and sensitive personal
data to government agencies or other authorised law enforcement
agencies if required to do so by law or in the good faith belief
that such disclosure is reasonably necessary to respond to
subpoenas, court orders, or other legal process. We may disclose
personal data to law enforcement offices, third party rights owners,
or others in the good faith belief that such disclosure is
reasonably necessary to: enforce our Terms of Use or Privacy Policy;
respond to claims that an advertisement, posting or other content
violates the rights of a third party; or protect the rights,
property or personal safety of our users or the general public.
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Security Precautions
To protect your personal data from unauthorised access or
disclosure, loss or misuse we adopt reasonable security practices
and procedures. Once your information is in our possession or
whenever you access your account information, we adhere to our
security guidelines to protect it against unauthorised access and
offer the use of a secure server. However, the transmission of
information is not completely secure for reasons beyond our control.
By using the Platform, the users accept the security implications of
data transmission over the internet and the World Wide Web which
cannot always be guaranteed as completely secure, and therefore,
there would always remain certain inherent risks regarding use of
the Platform. Users are responsible for ensuring the protection of
login and password records for their account.
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Data Deletion & Retention
You have an option to delete your account by visiting your profile
and settings on our Platform , this action would result in you
losing all information related to your account. You may also write
to us at the contact information provided below to assist you with
these requests. We may in event of any pending grievance, claims,
pending shipments or any other services we may refuse or delay
deletion of the account. Once the account is deleted, you will lose
access to the account. We retain your personal data information for
a period no longer than is required for the purpose for which it was
collected or as required under any applicable law. However, we may
retain data related to you if we believe it may be necessary to
prevent fraud or future abuse or for other legitimate purposes. We
may continue to retain your data in anonymised form for analytical
and research purposes.
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Your Rights
You may access, rectify, and update your personal data directly
through the functionalities provided on the Platform.
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Consent
By visiting our Platform or by providing your information, you
consent to the collection, use, storage, disclosure and otherwise
processing of your information on the Platform in accordance with
this Privacy Policy. If you disclose to us any personal data
relating to other people, you represent that you have the authority
to do so and permit us to use the information in accordance with
this Privacy Policy. You, while providing your personal data over
the Platform or any partner platforms or establishments, consent to
us (including our other corporate entities, affiliates, lending
partners, technology partners, marketing channels, business partners
and other third parties) to contact you through SMS, instant
messaging apps, call and/or e-mail for the purposes specified in
this Privacy Policy. You have an option to withdraw your consent
that you have already provided by writing to the Grievance Officer
at the contact information provided below. Please mention
“Withdrawal of consent for processing personal data” in your subject
line of your communication. We may verify such requests before
acting on our request. However, please note that your withdrawal of
consent will not be retrospective and will be in accordance with the
Terms of Use, this Privacy Policy, and applicable laws. In the event
you withdraw consent given to us under this Privacy Policy, we
reserve the right to restrict or deny the provision of our services
for which we consider such information to be necessary.
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Changes to this Privacy Policy-
Please check our Privacy Policy periodically for changes. We may
update this Privacy Policy to reflect changes to our information
practices. We may alert / notify you about the significant changes
to the Privacy Policy, in the manner as may be required under
applicable laws.
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Grievance Officer
- Name :
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Designation:
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Company Name & Address: SPARK MY CAR
India
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Contact:
+91 9026124100
- Timings: Monday - Friday (9:00 18:00)